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Innovations and Efficiencies in Home-Based Care: HCCI Solutions Suite for NPHI Members
The Home Centered Care Institute (HCCI) and the National Partnership for Healthcare and Hospice Innovation (NPHI) are collaborating to help hospice and palliative care centers create sustainable, innovative house call programs that enhance the patient experience, improve health outcomes, and reduce costs. As a leader in the field of home-based care with significant expertise in house call billing, coding, and operations, HCCI is pleased to offer exclusively to NPHI member practices this virtual workshop, which is also part of a comprehensive solutions suite entitled, Innovations and Efficiencies in Home-Based Care.

IMPORTANT: For practices interested in the value offered by the comprehensive solutions suite – which includes enrollment for up to 3 team members in the custom two-day virtual workshop and an online course subscription bundle, a custom market analysis report for your practice, and two virtual practice development strategy sessions with our experts – please purchase the solutions suite here.

If you are an individual from an NPHI member practice and desire only to attend the September 8-9 virtual workshop, please register using the HCCI Learning Hub™.

Workshop topics include:


  • Synergies and Solutions: The Intersection of Home-Based Primary and Palliative Care
  • Getting Started: Key Considerations when Launching or Expanding a House Call Program
  • Coding, Documentation and Billing for Home-Based Medical Care
  • Surviving and Thriving in Dual Environments: Fee-for-Service and Value-Based Care
  • Simulated House Calls: Managing Medically Complex, Home-Limited Patients
  • Strategies for Success When Launching or Expanding a House Call Program, including Business Planning, Staffing, Budgeting, RCM and Compliance, and Provider Safety
  • HCC Coding for House Calls
  • Optimizing Efficiency and Daily Operations, including Geographic Scheduling/ Route Planning, Durable Medical Equipment, Telehealth and Technology, Workflows
  • Self-Care and Avoiding Burnout
  • Clinical Conundrums: The Big 5 in Medically Complex, Homebound Patients
  • Leveraging Data Analytics for Growth and QI
Upon completion of the workshop, learners will be able to:


  • Examine the forces behind the rise of home-based primary care (HBPrimC) and home-based palliative care (HBPallC) and discuss the intersection of these two models of care.
  • Compare various staffing models and process workflows for house call programs and explore opportunities for improving efficiency and productivity.
  • Identify billing opportunities and documentation requirements beyond the normal E/M codes and apply strategies for implementing these services into daily practice.
  • Discuss optimal care and management strategies for homebound patients and apply these strategies through cases and in a simulated home setting.
This workshop is available exclusively to representatives from NPHI member practices, including physicians, advanced practice providers (NPs, PAs), nurses (RNs, LPNs), practice managers/administrators, and other practice operations staff.
Paul Chiang, MD
Senior Medical and Practice Advisor, Home Centered Care Institute (HCCI)
Medical Director, Northwestern Medicine HomeCare Physicians

Brianna Plencner, CPC, CPMA
Implementation Manager, Medically Home

Melissa Singleton, M.Ed.
Chief Learning Officer, Home Centered Care Institute (HCCI)

Ritu Suri, MD
Ritu Suri MD & Associates

Nengliang (Aaron) Yao, PhD
Research Director, Home Centered Care Institute (HCCI)

HCCI reserves the right to modify the schedule and faculty assignments as needed.
Credit Information
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of PeerPoint Medical Education Institute and the Home Centered Care Institute. PeerPoint Medical Education Institute is accredited by the ACCME to provide continuing medical education for physicians.

PeerPoint Medical Education Institute designates this live activity for a maximum of 12.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The following organizations accept certificates of participation for educational activities certified for AMA PRA Category 1 Credit™:

• Physician Assistants: American Academy of Physician Assistants (AAPA)
• Nurse Practitioners: American Academy of Nurse Practitioners Certification Program (AANPCP)
• Nurses: American Nurses Credentialing Center (ANCC)
• Practice Managers: Medical Group Management Association (MGMA)  

None of the planners, authors, or reviewers for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Maximum Workshop Enrollment
Workshop enrollment is limited to 40 learners per offering. If paying by check, your registration is not considered final until payment has been received and your registration confirmed by HCCI.

Cancellation & Refunds
HCCI reserves the right to cancel a Workshop at any time for any reason. If HCCI cancels a Workshop, you will have the option to either a) transfer tuition paid to another HCCI Workshop or b) receive a refund. You must inform HCCI of your choice of either the transfer or refund within two (2) weeks of the Workshop cancellation. If no such notification is received, HCCI will issue a refund.

If you wish to cancel your registration you must send notice of cancellation via e-mail to Notices received prior to 5:00 pm CST two weeks prior to the first day of the Workshop will be refunded the amount of the tuition paid less a $75 administrative fee. In lieu of a refund, the full amount of the tuition paid may be applied to a future HCCI Workshop. The request to apply tuition credit to a future Workshop must be made in writing by e-mail within two weeks of the cancellation or a refund will be issued.

Cancellation requests submitted after the deadline noted above, will not receive a refund. No-shows will not be eligible for a refund or transfer of tuition. 

Requests to transfer your registration to another person will be considered on a case-by-case basis. Transfer requests must be made in writing no later than 5:00 pm CST one week before the first day of the Workshop. The Workshop is designed as a comprehensive two-day activity, and enrollment may not be “split” between participants. Likewise, there is no single-day tuition.

HCCI is grateful to The John A. Hartford Foundation for their support of this activity.
Availability: No future session
Cost: $500.00
Credit Offered:
12.25 CME Credits
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