Image For Activity Cover
Crossroads of Care: Managing Serious Illness in the Home (Session 3 of 4)
Join your colleagues in hospice and palliative care in the Chicago area and others involved in caring for people with serious illness, for Optimizing Efficiency in House Call Operations, part of a series of free learning events sponsored by the Home Centered Care Institute (HCCI). With the usage of value-based care models growing, the need for home-based primary and palliative care is on the rise. In many programs across the country, though, these two models have operated separately. There is, however, an increasing need for them to work more closely together to increase access to holistic, seamless care for patients further upstream that can improve outcomes and reduce cost. During this session, you will learn the functions performed by the front office and back office within a house call program and the various types of professionals who perform them. You will discuss the wide spectrum of processes and technologies available to improve your operational workflow, including geographic scheduling, DME referral coordination strategies, and options for diagnostic and operations technology to improve patient care, efficiency, and staff safety. You will also receive related educational resources to share with your team and still have plenty of time to network, and share experiences and best practices, with your colleagues.

*Please note a light supper will be served*

Stay tuned for this future session:
  • Contracting with Payers to Demonstrate the Value of Home Centered Care 
• Describe the functions performed by the front office and back office within a house call program.
• Discuss the various types of professionals who perform front office and back-office functions in a house call program.
• Identify people, processes, and technologies that can improve your operational workflow and safety.
Intended Audiences
This course is primarily intended for health system leaders, payers, and administrators or providers from hospice/palliative and primary care programs in the Chicago area that are considering adding or expanding service lines to their home-based practices.

Alicia Bobak FNP-C

Family Nurse Practitioner

Consultant- Physiatry, Pain Management, Palliative Care, Wound Care

Paul Chiang MD
Senior Medical and Practice Advisor, Home Centered Care Institute (HCCI)
Medical Director, Northwestern Medicine HomeCare Physicians
The Home Centered Care Institute gratefully acknowledges support for this activity in the form of a grant from Elea Institute, dedicated to advancing care for people with serious illness. Learn more at
Availability: No future session
Cost: FREE
Credit Offered:
No Credit Offered
©2022 Home Centered Care Institute.  All rights reserved.
Powered By