Special COVID-19 Webinar: Navigating COVID-19 Challenges with Telehealth

Video Transcription

Video Summary

The webinar discussed the use of telehealth during the COVID-19 pandemic. Northwell Health and West Health Institute shared their experiences and provided tips for implementing telehealth models. They emphasized the importance of training and practice for both providers and staff. It was recommended to coordinate with billing and coding teams to ensure proper documentation and coding for telehealth visits. The presenters discussed the use of different devices such as smartphones and tablets, and highlighted the need for a backup plan in case of technical issues. They also addressed the challenges of conducting telehealth visits for patients with Alzheimer's or dementia, and provided tips for troubleshooting technology with geriatric patients. The webinar also covered reimbursement options for telehealth services, including Medicare guidelines for billing telehealth visits and communication technology-based services. The presenters stressed the importance of compliance and documentation to ensure proper billing and avoid potential audits in the future. They also provided examples and guidelines for CCM and telephone E&M services. The webinar concluded by highlighting the benefits of telehealth for patient care and the potential for its continued use post-pandemic. Overall, the webinar provided valuable insights and practical tips for implementing and conducting telehealth visits during the COVID-19 pandemic.

Keywords

telehealth

COVID-19

pandemic

training

billing

documentation

devices

geriatric patients

reimbursement

patient care