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How to Provide HBPC with Telehealth: Tele-Presente ...
How to Provide HBPC with Telehealth: Tele-Presenter Model
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Pdf Summary
Health care providers are finding it challenging to provide medical care to seniors during the COVID-19 pandemic. Telehealth offers a safe and effective solution by allowing virtual visits between patients and providers. Implementing a telehealth model involves selecting a tele-presenter, such as a medical assistant or caregiver, who will facilitate the video visit. Staff need to be trained on using the telehealth system and documentation processes. A pre-visit checklist should be followed, including scheduling tele-presenters for each physician, reviewing the appointment schedule, and ensuring necessary equipment is available. Before the initial video visit, the patient should be contacted by telephone to explain the process, obtain consent, and make any arrangements if a caregiver needs to be present. During the visit, the tele-presenter will arrive at the patient's house, conduct a clinical assessment, and then initiate the two-way video visit with the provider. The outcome of the visit should be documented by both the tele-presenter and the provider in real-time. The provider will end the video visit while the tele-presenter moves on to the next appointment. Evaluation metrics should be defined to assess the telehealth program, including process metrics that can be captured through patient and caregiver surveys, as well as metrics for tele-presenters and providers, such as visit duration, number of physical exams performed, and care plan changes. Overall, the tele-presenter model enables home-based primary care for seniors using telehealth technology.
Keywords
health care providers
seniors
COVID-19 pandemic
telehealth
virtual visits
tele-presenter
medical assistant
caregiver
telehealth system
documentation processes
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