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Home Based Medical Care Practice Intake Guide - HC ...
Home-Based Medical Care: Practice Intake Guide - 2 ...
Home-Based Medical Care: Practice Intake Guide - 2024
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Pdf Summary
The HBPC Practice Intake Guide is a resource designed to assist staff in home-based primary care practices in conducting intake calls and responding to inquiries from patients and caregivers interested in enrolling in the practice. The guide provides step-by-step instructions for handling such calls, including verifying patient information, determining the reason for referral, collecting and updating patient information, and explaining the services provided by the practice. It also emphasizes the importance of communication and collaboration with patients, caregivers, and the interdisciplinary care team. <br /><br />The intake process involves verifying patient information in the Electronic Health Record (EHR), including their name, date of birth, and address. Staff should also inquire about any recent hospital or skilled nursing facility admissions by the patient. It is necessary to collect and record contact information for the patient and any designated family member or healthcare power of attorney. Patient insurance coverage and appointment communication preferences should be confirmed, as well as the need for any additional forms or consent documents. <br /><br />When introducing the services provided by the home-based primary care program, staff should inform patients and caregivers about the primary care provider and care team, the process for scheduling appointments, and expectations for the initial visit. They should also provide information about office hours, after-hours support, and how to contact the practice for future needs or concerns. Insurance coverage and potential out-of-pocket costs should be explained as well. <br /><br />Key talking points for staff to emphasize include being the patient's first point of contact for all care needs, their role in managing medical visits and chronic conditions, and their commitment to empowering patients, family members, and caregivers in understanding and managing the patient's needs. They should also highlight the practice's collaboration with community resources and services.<br /><br />The guide concludes by directing readers to the HCCIntelligence Resource Center, where they can access additional resources, including webinars, tools, tip sheets, and sample forms related to home-based primary care. The resource center is provided by the Home Centered Care Institute and offers support and educational materials for HBPC providers and practice staff.
Keywords
HBPC Practice Intake Guide
home-based primary care
intake calls
patient inquiries
caregiver inquiries
patient enrollment
communication with patients
communication with caregivers
verifying patient information
collecting patient information
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