HCCIntelligence™ Webinar Recording: Leading Teams During a Crisis: COVID-19 and Beyond - September 2020-Slide Presentation Handout

Slide Presentation Handout

Pdf Summary

The document is a summary of a webinar presented by Cheryl Fattibene, focused on leading teams during the COVID-19 crisis and beyond. The objectives revolve around assessing current practices and team members using the Joy in Work framework to identify burnout, developing a team-based care approach during a crisis, and determining which practices to keep or discard post-crisis.<br /><br />The IHI Joy in Work Framework is emphasized for tracking and implementing changes through Plan-Do-Study-Act (PDSA Cycles). Organizational assessments cover identifying team members, tracking PPE availability, staff safety, and preventing burnout, which has been exacerbated by the pandemic.<br /><br />Burnout, defined by chronic stress leading to physical and emotional exhaustion, cynicism, and feelings of ineffectiveness, has had profound impacts on healthcare professionals. Pre-pandemic statistics noted that over half of U.S. physicians and nurses were experiencing substantial burnout symptoms, with serious personal consequences like depression, substance abuse, and higher suicide rates.<br /><br />During COVID-19, exacerbating factors include long hours, high turnover, safety concerns, and increased team discord. Burnout negatively affects medical errors, patient satisfaction, and quality of care. Therefore, developing high-performing teams is crucial, characterized by a common goal, commitment, clear communication, and constructive conflict.<br /><br />Effective teamwork involves respecting all roles, explicit responsibilities, and understanding how each role fits within the team. The culture should focus on patient-centered care, teamwork, evidence-based practice, and continuous quality improvement.<br /><br />Further strategies include optimizing teams by ensuring all members work to their highest expertise, cross-training, and redesigning roles for efficiency. Regularly measuring outcomes like workflow efficiency, team satisfaction, and use of standing orders help track improvements.<br /><br />Moving beyond crisis involves maintaining a team-based care model, practicing self-compassion, maintaining a mission focus, and fostering resilience. Improved communication, a supportive environment, and the elimination of negative practices are key to sustaining effective healthcare teams.

Keywords

COVID-19

team leadership

burnout prevention

Joy in Work Framework

PDSA Cycles

healthcare teams

staff safety

patient-centered care

workflow efficiency

resilience