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HCCIntelligence™ Webinar Recording: Leading Teams ...
Webinar Q and A
Webinar Q and A
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Pdf Summary
The HCCIntelligence™ Webinar held on September 16, 2020, focused on leadership strategies for managing healthcare teams during crises like COVID-19. Below are key points discussed in the webinar:<br /><br />**Patient Needs and Staff Safety:** <br />Addressing patient needs while ensuring staff safety is challenging, especially during a pandemic. Prior experience with situations like H1N1 and Ebola can be valuable, as similar principles apply. Emotional wellbeing of staff is crucial; attending to personal health allows better patient care.<br /><br />**Team-Based Care Approach:**<br />Effective team-based care requires each member to operate at their highest capability, with potential role crossovers. Critical self-assessment of team dynamics and clear communication with all team members and leadership are key. Ensuring everyone understands their roles and how they contribute to common goals is essential.<br /><br />**Virtual Team Leadership:**<br />For those leading teams remotely, having the right technology and a dedicated workspace is important. Over-communication is necessary to ensure clarity and maintain deadlines. Politeness and punctuality should be emphasized to foster a productive virtual environment.<br /><br />**Recruitment and In-Home Care:**<br />Recruiting staff for in-home care involves addressing patient concerns about COVID-19 exposure. Screening procedures for both patients and staff ensure safety. When visiting patients' homes, stringent hygiene practices, such as wearing gloves, masks, and sanitizing equipment, build confidence in safety protocols. Offering flexible options like virtual visits also helps in addressing patient comfort levels.<br /><br />**Safety Communication:**<br />Clearly communicating safety protocols during appointment confirmations and offering flexible visiting options can enhance patient trust. Providing detailed information about safety measures and adapting to patient preferences ensures both patient and staff feel secure.<br /><br />This underscores the importance of adapting to new safety standards while maintaining clear communication and effective team management during crises.
Keywords
leadership strategies
healthcare teams
COVID-19
patient needs
staff safety
team-based care
virtual team leadership
recruitment
in-home care
safety communication
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