HCCIntelligence™ Webinar Recording: Improving Workflows: Front Office, Back Office and What It Means For Staffing

Video Transcription

Video Summary

The webinar titled "Improving Workflows: Front Office, Back Office, and What It Means for Staffing" discussed various topics related to home-based primary care practices. The presenters, including Dr. Thomas Cornwell, Dr. Paul Cheng, and Brianna Plensner, discussed the functions and roles of the front and back office staff, gave examples of staffing models in different home care programs, and provided advice for small practices just starting out. They emphasized the importance of patient and employee satisfaction, capturing revenue, and monitoring data and metrics to make informed decisions for the practice. They also discussed the pros and cons of having medical assistants (MA) travel with providers versus providers traveling alone, and how scheduling and routing visits can be optimized to maximize patient visits and geographic areas. The presenters shared their own experiences and insights, and highlighted the importance of teamwork, flexibility, and efficiency in delivering high-quality care in the home. The webinar provided practical tips and advice for improving workflows and staffing in home-based primary care practices.

Keywords

Improving Workflows

Front Office

Back Office

Staffing

Home-based Primary Care Practices

Dr. Thomas Cornwell

Dr. Paul Cheng

Brianna Plensner

Staffing Models

Small Practices