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HCCIntelligence™ Webinar Recording: Geographic Sch ...
Webinar Q and A
Webinar Q and A
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Pdf Summary
The webinar addresses various questions about geographic scheduling and its impact on home-based primary care productivity. It highlights that the scheduling and routing tasks are typically managed by clerical or administrative staff, although Care Navigators or Medical Assistants may also assist. Providers usually do not handle these tasks. Appointment confirmations are ideally conducted by administrative staff 1-7 days prior to visits, though some providers, like Dr. Cornwell, may call patients on their way to visits to confirm.<br /><br />For patients outside the service area, the recommendation is to stay within geographic limits but help by providing alternative care options. Post-discharge patients should ideally be seen within 48 hours to reduce readmission risk, although scheduling may permit only follow-ups within 1-2 weeks, with home health nurses stepping in initially if available.<br /><br />Traffic delays should be anticipated, building additional travel time into the schedule, and providing patients with an arrival time range. Driving versus public transportation depends on feasibility, costs, and specific practice needs, with some noting benefits like safety and parking passes for company vehicles.<br /><br />The number of daily visits varies: providers with assistants average 8-10 visits per day, while solo providers manage 5-7. Facility care providers can see up to 13-15 patients daily due to reduced travel time.<br /><br />Not all mapping and technology solutions are HIPAA-compliant. Carelink is compliant, but for others, it’s advisable to use addresses with de-identified patient information. Tracking PHI securely on an internal spreadsheet is recommended for future reference.
Keywords
geographic scheduling
home-based primary care
administrative staff
appointment confirmations
alternative care options
post-discharge patients
traffic delays
daily visits
HIPAA-compliant
Carelink
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