Crossroads of Care: Managing Serious Illness in the Home (Session 3 of 4)-Slides

Slides

Pdf Summary

The document provides information about managing serious illness in the home and optimizing efficiency in house call operations. It highlights the services offered by the Home Centered Care Institute (HCCI), including education, consulting, research/analytics, and advocacy. The document also mentions the HCCIntelligence Resource Center, which provides a hotline and webinars on home-based medical care topics.<br /><br />The HCCI acknowledges support from the Elea Institute, which is dedicated to advancing care for people with serious illness. The document provides details about an upcoming event on contracting with payers to demonstrate the value of home-centered care.<br /><br />The objectives of the event are to describe the functions and roles of the front office and back office in a house call program, discuss professionals involved, and identify ways to improve operational workflow and safety. The speakers include Paul Chiang, MD, and Alicia Bobak, FNP-C, who have extensive experience in house calls and palliative care.<br /><br />The document describes the roles and responsibilities of the front office and back office staff in a house call program, such as phone calls, insurance verification, new patient intake, paperwork management, appointment confirmation, care coordination, and medical history documentation. It also provides sample positions and discusses the importance of process development, intake procedures, triage protocols, geographic scheduling, and route planning.<br /><br />The document emphasizes the use of technology resources for scheduling, communication, and route planning. It also emphasizes the need for effective team strategies to avoid burnout and ensure patient safety, including regular team meetings, clear roles and responsibilities, and open communication.<br /><br />Additionally, the document highlights safety strategies for house call providers, including staff safety checks, observing potential hazards, and promoting policies and procedures for provider safety. It concludes by emphasizing the importance of a cross-functional interdisciplinary team, thoughtful scheduling, and efficient workflows for the success of a practice.

Keywords

managing serious illness

home-centered care

house call operations

Home Centered Care Institute

education

consulting

research/analytics

HCCIntelligence Resource Center

contracting with payers

front office